Johannesburg – Cell C, FNB Connect's network provider, encountered a cybersecurity breach, leading to unauthorized access to IT systems by Ransomhouse.
Network provider Cell C promotes FNB's SIM service delivery through infrastructure and networks.
As a result, a violation of Cell C's IT system led to a compromise on FNB-connected mobile phone numbers.
“The incident occurred in the IT environment of Cell C, but the integrity of the IT environment of FNB remains intact,” FNB said in a letter sent to the FNB Connect client.
“FNB scans IT and security environments and has not found evidence of unauthorized access to the FNB system or data stored in that environment.
“However, FNB has connected a mobile phone number stored in a CellC IT environment.”
FNB said it continues to monitor the situation while the investigation is underway and is working closely with Cell C.
“We are working with Cell C to limit further compromises and engage with our respective regulators,” the letter sent to our client said.
“Your safety and security are our number one priority.
“We took immediate steps to address the violation and implemented enhanced security measures to prevent future incidents.”
FNB said it helps to protect your information, we recommend you be particularly vigilant.” Use the following tip:
Communications do not include links. Please do not click on links that do not disclose your personal information, such as passwords or pins, via telephone, SMS, email, or other communication channels. Please change your password regularly, review all requests for personal information, and do not provide it only if you have a good reason. If you are contacted by FNB, you will not request a password or pin. If you feel suspicious, please exit the phone and contact us using your regular contact information. Please directly check your bank account information by phone with the person providing the service before making a payment. Some email services are not secure, so you can perform additional security features such as two-factor authentication of your email account for the email addresses you use to share payments and sensitive information.
If you have any further questions or concerns, please contact FNB Connect Call Center on 087 575 0147.
If you suspect fraud on your account, you can reach the fraud hotline at 087 575 9444 (OR +27 11 369 2924 if you dial from overseas.
If you believe your identity has been compromised, contact us on 011 867 2234 and apply immediately for a free protection registration list with South African Fraud Prevention Services (SAFPS).
“We sincerely apologize for any inconvenience caused. Our dedicated team is here to support you and answer any questions you may have on 087 575 0147,” the bank said.
